Privacy Policy – CK77 Online Gaming Platform Bangladesh

1 Who We Are

CK77 is an online gaming platform operating at ck77.biz, serving players primarily in Bangladesh. CK77 offers a range of gaming products including casino slots, live dealer games, sports betting, fishing games, keno, and bingo. When you register and use CK77, we act as the data controller responsible for your personal information.

This Privacy Policy applies to all personal data collected through the CK77 website, mobile platform, and any communications between you and CK77, including live chat, email, and support interactions. By using CK77, you acknowledge that you have read and understood this Privacy Policy.

Scope: This policy covers all data collected from players registered on CK77. If you have questions about how CK77 handles your data, you can contact us at any time via live chat or at [email protected].

2 Data We Collect

CK77 collects only the personal data that is necessary to operate your account, process your transactions, verify your identity, and provide you with a safe and enjoyable gaming experience. The categories of data we collect are set out below.

Category	Examples	Purpose
Identity Data	Full name, date of birth, national ID number	Account registration and age verification
Contact Data	Email address, phone number	Account communication and support
Financial Data	bKash/Nagad number, transaction history	Processing deposits and withdrawals
Technical Data	IP address, device type, browser, OS	Security, fraud prevention, platform optimisation
Usage Data	Games played, bet history, session duration	Responsible gaming monitoring and personalisation
Communication Data	Live chat logs, support emails	Customer service and dispute resolution
Verification Documents	Copies of NID, passport, or utility bill	KYC compliance and withdrawal processing

CK77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes.

3 How We Collect Your Data

CK77 collects your personal data through several channels. Understanding how your data reaches us helps you stay informed and in control.

Registration: When you create a CK77 account, you provide your name, date of birth, email address, and phone number directly to us.
Deposits and Withdrawals: When you make a payment through bKash, Nagad, Rocket, or bank transfer, CK77 receives transaction data from the payment provider.
Identity Verification: When CK77 requests KYC documents, you upload them directly through your account dashboard.
Platform Usage: CK77 automatically collects technical and usage data as you navigate the platform, including which games you play and how long your sessions last.
Support Interactions: When you contact CK77 via live chat or email, we record the conversation to help resolve your issue and improve our service.
Cookies: CK77 uses cookies and similar tracking technologies to collect technical data about your device and browsing behaviour on our platform. See Section 7 for full details.

4 Why We Use Your Data

CK77 uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described in this Privacy Policy without first obtaining your consent.

To create and manage your CK77 account and verify your identity.
To process deposits, withdrawals, and bonus payments accurately and securely.
To comply with anti-money-laundering (AML) and know-your-customer (KYC) legal obligations.
To detect and prevent fraud, cheating, and other prohibited conduct on the CK77 platform.
To monitor gaming activity for responsible gaming purposes and to enforce deposit limits or self -exclusion requests.
To send you account-related communications such as deposit confirmations, withdrawal notifications, and security alerts.
To send promotional offers and bonus notifications, where you have opted in to receive marketing communications from CK77.
To improve the CK77 platform, fix technical issues, and personalise your gaming experience.
To respond to your support requests and resolve disputes.

Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS messages from CK77, you can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting CK77 support. Opting out of marketing does not affect your ability to use the platform.

5 Legal Basis for Processing

CK77 processes your personal data on one or more of the following legal grounds, depending on the specific purpose for which the data is being used:

Contract Performance: Processing is necessary to fulfil our obligations to you as a registered CK77 player, including operating your account and processing your transactions.
Legal Obligation: CK77 is required by law to collect and retain certain data for AML compliance, KYC verification, and regulatory reporting purposes.
Legitimate Interests: CK77 processes some data on the basis of legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
Consent: Where CK77 relies on your consent to process data — for example, for marketing communications — you have the right to withdraw that consent at any time.

6 Who We Share Your Data With

CK77 does not sell your personal data to any third party. We share your data only where it is necessary to operate the platform, comply with legal obligations, or protect the security of CK77 and its players. The categories of third parties with whom CK77 may share your data are listed below.

Payment Processors: bKash, Nagad, Rocket, and bank partners receive the transaction data necessary to process your deposits and withdrawals.
Identity Verification Providers: CK77 uses third-party KYC services to verify the identity documents you submit. These providers process your data solely for verification purposes.
Fraud Detection Services: CK77 works with fraud prevention partners who analyse account activity to identify suspicious behaviour. Data shared with these partners is used only for security purposes.
Game Software Providers: Some game providers may receive anonymised usage data to support game performance and fairness auditing.
Legal and Regulatory Authorities: CK77 may be required to disclose your data to law enforcement or regulatory bodies where required by applicable law or a valid legal order.

No Data Sales: CK77 will never sell, rent, or trade your personal data to advertisers, data brokers, or any other commercial third party. Your data is used only to operate and improve the CK77 platform and to meet our legal obligations.

7 Cookies and Tracking Technologies

CK77 uses cookies and similar technologies to make the platform work correctly, to remember your preferences, and to understand how players use the site so we can keep improving it. When you first visit CK77, you will be asked to accept or manage your cookie preferences.

Essential Cookies: These are required for the CK77 platform to function. They keep you logged in, maintain your session, and enable core features. You cannot opt out of essential cookies.
Analytics Cookies: CK77 uses analytics tools to understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
Preference Cookies: These remember your settings, such as your preferred language or display options, so you do not have to set them again each time you visit.
Security Cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the CK77 platform.

8 Data Retention

CK77 retains your personal data only for as long as it is necessary for the purposes described in this Privacy Policy, or as required by applicable law. The retention periods we apply are as follows:

Account Data: Retained for the duration of your account and for a minimum of five years after account closure, in line with AML regulatory requirements.
Transaction Records: Retained for a minimum of five years from the date of each transaction.
KYC Documents: Retained for a minimum of five years after the verification was completed or after account closure, whichever is later.
Support Communications: Retained for two years from the date of the last interaction, unless the communication relates to an ongoing dispute.
Technical and Usage Data: Retained for up to 24 months, after which it is anonymised or deleted.

After Retention Period: Once the applicable retention period has expired, CK77 will securely delete or anonymise your personal data so that it can no longer be linked back to you.

9 Your Rights Over Your Data

As a CK77 player, you have a number of rights in relation to the personal data we hold about you. CK77 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights listed below, please contact CK77 support via live chat or email.

Right to Access

Request a copy of all personal data CK77 holds about you.

Right to Rectification

Ask CK77 to correct any inaccurate or incomplete data we hold.

Right to Erasure

Request deletion of your data where there is no legal reason to retain it.

Right to Restriction

Ask CK77 to limit how we process your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to CK77 processing your data for marketing or legitimate interest purposes.

CK77 will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

10 Data Security

CK77 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

SSL/TLS encryption for all data transmitted between your device and the CK77 platform.
Encrypted storage of sensitive data including passwords and financial information.
Strict access controls ensuring that only authorised CK77 staff can access personal data, and only to the extent necessary for their role.
Regular security audits and penetration testing of the CK77 platform.
Two-factor authentication options available to all registered players.
Continuous monitoring for suspicious activity and potential data breaches.

Data Breach Response: In the unlikely event of a data breach that poses a risk to your rights, CK77 will notify affected players as quickly as possible and take immediate steps to contain and remediate the breach.

While CK77 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your CK77 account and never share your login credentials with anyone.

11 Children's Privacy

CK77 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on CK77 or attempt to use any of our services.

If CK77 becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete the data, and return any deposits made, minus any amounts already wagered. If you believe a minor has registered on CK77, please contact us immediately at [email protected].

12 Changes to This Privacy Policy

CK77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players by email and display a notice on the CK77 platform. The updated policy will take effect from the date stated in the notification.

We encourage you to review this Privacy Policy periodically so you are always aware of how CK77 handles your personal data. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way CK77 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

You can reach CK77 via live chat on the platform, or by email at: [email protected]

For concerns related to your gaming habits or data held in connection with responsible gaming tools, please visit our Responsible Gaming page.

CK77 Privacy Policy

Your Data Is Safe on CK77

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